Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $50,000.00
Work Schedule
Standard Hours
Benefits
Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Retirement programs including 401(k) employer matching
Paid parental leave
Adoption assistance
Employee assistance program
Educational reimbursement and discounts
Voluntary insurance programs - pet legal identity theft critical illness
Perks and discounts theme park tickets gym discounts and more
Job Description
Hertz Corporation is a globally recognized leader in the car rental industry, operating well-known brands such as Hertz, Dollar Car Rental, and Thrifty Car Rental. With approximately 9,700 corporate and franchisee locations spanning North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand, Hertz is one of the largest airport general-use vehicle rental companies worldwide. Known for its strong brand identity, Hertz has established a reputation for reliable service and innovation in customer mobility solutions. The company fosters a culture rich in diversity and inclusion, emphasizing the value of different perspectives, experiences, and talents... Show More
Job Requirements
- 1-3 years experience in customer service or operations
- high school diploma required bachelors degree preferred
- moderate proficiency in Microsoft Office Suite
- ability to collaborate with internal and external stakeholders
- excellent verbal and written communication skills
- ability to address and resolve customer service challenges
- results driven with ability to make decisions and help solve problems
- ability to work under minimal supervision with a goal-oriented mindset
Job Qualifications
- 1-3 years experience in customer service or operations
- car rental hospitality or tourism experience preferred
- high school diploma required bachelors degree preferred
- moderate proficiency in Microsoft Office Suite
- ability to collaborate with internal and external stakeholders
- flexible and adaptable
- excellent verbal and written communication skills
- ability to address and resolve customer service challenges
- results driven with ability to make decisions and help solve problems
- ability to build and lead a diverse high-performing results-oriented and highly-engaged team
- ability to drive process and organizational change
- ability to influence
- ability to motivate teams and keep a positive attitude in a fast-paced environment
- ability to work under minimal supervision with a goal-oriented mindset
- ability to see the big picture and leverage critical thinking and decision-making skills
- excellent organization time management delegation and prioritization skills
- courageous leadership and accountability
Job Duties
- Responsible for daily customer operations and revenue generation for their assigned function
- leads and supports processes to meet and exceed customer expectations and ensure alignment of the sales force with those sales methods and processes
- resolves customer issues ensuring a positive customer experience
- pro-actively drive the sales process that leads to the creation of a dynamic customer-focused zone commercial organization focused on selling value-added solutions
- constantly champions productivity improvements via employee involvement and accountability
- ensures employees are following the Standards of Work
- actively engages in effective communication plans focused on building employee engagement in order to achieve business results
- conducts performance evaluations that are timely and constructive where applicable
- participates in the recruiting process as required
- provides management with various updates and indicators as requested
- remains current on all administrative duties according to company policy
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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