Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $60,000.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Retirement Plan
Employee assistance program
Educational Reimbursement
Job Description
The Hertz Corporation is a globally recognized leader in vehicle rental services, operating the Hertz, Dollar Car Rental, and Thrifty Car Rental brands across approximately 9,700 corporate and franchisee locations worldwide. With a presence in North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand, Hertz stands as one of the largest airport general-use vehicle rental companies globally. Known for its commitment to customer satisfaction, innovation, and operational excellence, Hertz has built a strong reputation as a trusted brand in the rental industry.
The Customer Operations Manager role at Hertz is a pivotal leader... Show More
The Customer Operations Manager role at Hertz is a pivotal leader... Show More
Job Requirements
- 1-3 years' experience in customer service or operations
- high school diploma required
- moderate proficiency in Microsoft Office Suite
- ability to collaborate with internal and external stakeholders
- flexible and adaptable
- excellent verbal and written communication skills
- ability to address and resolve customer service challenges
- results driven
- ability to build and lead teams
- ability to influence
- ability to motivate teams
- ability to work under minimal supervision
- excellent organization and time management skills
- courageous leadership
Job Qualifications
- 1-3 years' experience in customer service or operations
- car rental, hospitality or tourism experience preferred
- high school diploma required, bachelor's degree preferred
- moderate proficiency in Microsoft Office Suite
- ability to collaborate with internal and external stakeholders
- flexible and adaptable
- excellent verbal and written communication skills
- ability to address and resolve customer service challenges
- results driven, ability to make decisions and help solve problems
- ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
- ability to drive process and organizational change
- ability to influence
- ability to motivate teams and keep a positive attitude in a fast-paced environment
- ability to work under minimal supervision with a goal-oriented mindset
- ability to see the big picture and leverage critical thinking and decision-making skills
- excellent organization, time management, delegation, and prioritization skills
- courageous leadership and accountability
Job Duties
- Responsible for daily customer operations and revenue generation for their assigned function
- leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
- resolves customer issues, ensuring a positive customer experience
- pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
- constantly champions productivity improvements via employee involvement and accountability
- ensures employees are following the Standards of Work (SOW)
- actively engages in effective communication plans focused on building employee engagement in order to achieve business results
- conducts performance evaluations that are timely and constructive, where applicable
- participates in the recruiting process, as required
- provides management with various updates and indicators as requested
- remains current on all administrative duties according to company policy
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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