Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $100,000.00 - $120,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Equity opportunities
hybrid work environment
Professional development opportunities
401(k) Plan
Job Description
Venn is a rapidly growing technology company dedicated to transforming the relationship between renters and multifamily property operators. Our innovative platform seamlessly integrates every aspect of apartment living, including rent payments, events, services, maintenance, and community engagement. By creating a lifestyle co-pilot for residents and an engagement engine for operators, Venn is redefining how people experience home. Trusted by industry leaders such as Related Companies and Bozzuto, and supported by top talent from companies like Fiverr, Kaltura, and Sonos alongside seasoned real estate veterans, Venn stands at the forefront of the proptech industry.
Our vision is ambitious yet cl... Show More
Our vision is ambitious yet cl... Show More
Job Requirements
- 3+ years of experience in customer operations, implementation, or project management at a SaaS or tech-enabled service company
- Proven ability to manage complex projects and coordinate across multiple teams
- High attention to detail, especially with timelines, client data, and task handoffs
- Clear, professional communication skills both written and verbal
- Experience configuring SaaS platforms and managing client-facing data or workflows
- Systems mindset with a passion for improving processes
- Familiarity with the multifamily industry or proptech integrations is beneficial but not required
- Experience with project management tools such as Monday.com, Asana, or HubSpot is advantageous
- Ability to work hybrid schedule with 3 days per week onsite in NYC office
Job Qualifications
- 3+ years in Customer Operations, Implementation, or Project Management at a SaaS or tech-enabled service company
- Proven ability to manage complex projects and coordinate across multiple teams
- High attention to detail especially with timelines, client data, and task handoffs
- Clear, professional communication skills written and verbal
- Experience configuring SaaS platforms and managing client-facing data or workflows
- A systems mindset with a passion for improving processes
- Familiarity with the multifamily industry, Yardi, RentCafe, or proptech integrations is a plus
- Experience with project management tools like Monday.com, Asana, or HubSpot is a plus
- Comfort supporting customer-facing teams while owning internal operational execution is desirable
Job Duties
- Own the full launch process from kickoff to go-live across both new and existing properties
- Manage project plans, track dependencies, and follow up on outstanding tasks across internal and client teams
- Handle data inputs and advanced configurations in the Venn platform such as onboarding checklists, amenities, RentCafe and Yardi integrations, workflows
- Assign and coordinate work across cross-functional teams including training, product support, and integration follow-ups
- Maintain and improve implementation tools, templates, and workbooks such as onboarding workbooks and Hub tasks
- Route internal tickets and requests to the right teams including product, support, and integrations
- Own the task manager and Hub configuration to ensure visibility and consistency across account activity
- Conduct data hygiene reviews to keep client information accurate and actionable
- Partner with Customer Success to ensure ongoing client-facing activities like feature releases, training content, and property transitions are tracked and supported
- Support audits and rollout preparation for key accounts including Bozzuto, Related, and GID
- Identify and eliminate bottlenecks in the onboarding and expansion process
- Propose operational upgrades and workflows that reduce manual work and improve speed-to-launch
- Help build a scalable operating model as Venn rolls out across larger enterprise accounts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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