Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $85,000.00
Work Schedule
Flexible
Benefits
Employee assistance program
Professional Development
competitive benefits
Hybrid work format
Equal Employment Opportunity Employer
Job Description
SITA is a global leader in air transport communications and information technology, dedicated to keeping airports moving, airlines flying smoothly, and borders open. Operating in 95% of international airports and collaborating with over 2,500 transportation and government clients worldwide, SITA is at the forefront of technological innovation in the air travel industry. Our solutions empower the success of the global air travel ecosystem by delivering robust communication networks, advanced technology platforms, and superior customer service. We are recognized as a Great Place to Work®, reflecting a work culture where employees feel empowered, supported, and inspired to grow. With diverse teams... Show More
Job Requirements
- 4-7 years of relevant experience
- Experience in troubleshooting technical issues
- Experience working with customer-facing teams
- Familiarity with CRM and ticketing systems
- Knowledge of change management processes
- Ability to coordinate across departments
- Strong communication skills
Job Qualifications
- 4-7 years of experience troubleshooting technical issues and working with customer-facing teams
- Hands-on experience with CRM systems and familiarity with ticketing systems
- Exposure to change management and problem management processes
- Experience coordinating across departments and managing stakeholder communications
Job Duties
- Partner with account teams to oversee service delivery and technical performance
- Conduct regular customer service reviews and support executive account planning
- Build strong customer relationships and ensure shared, updated knowledge across functions
- Maintain deep expertise in company products and services to provide accurate support
- Manage customer change requests and escalate complex technical issues when needed
- Ensure timely follow-up with customers to confirm resolution and satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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