Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $85,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Employee assistance program
Training platforms
competitive benefits
Hybrid work format
Professional Development
employee Wellbeing Program
incentive compensation
Job Description
SITA is a global leader in air transport communications and information technology. Renowned for delivering innovating solutions for the aviation industry, SITA plays a crucial role in keeping airports operational, airlines efficient, and borders secure all over the world. The company’s technology powers 95% of the international airports worldwide, reflecting its vast reach and significance in the global air travel sector. Partnering with over 2,500 transportation and government clients, SITA is consistently dedicated to developing cutting-edge technologies and communication innovations that address unique operational challenges faced by its partners. As a certified Great Place to Work in many of its... Show More
Job Requirements
- 4-7 years of experience troubleshooting technical issues and working with customer-facing team
- hands-on experience with CRM systems and familiarity with ticketing systems
- exposure to change management and problem management processes
- experience coordinating across departments and managing stakeholder communications
Job Qualifications
- 4-7 years of experience troubleshooting technical issues and working with customer-facing team
- hands-on experience with CRM systems and familiarity with ticketing systems
- exposure to change management and problem management processes
- experience coordinating across departments and managing stakeholder communications
Job Duties
- Partner with account teams to oversee service delivery and technical performance
- conduct regular customer service reviews and support executive account planning
- build strong customer relationships and ensure shared, updated knowledge across functions
- maintain deep expertise in company products and services to provide accurate support
- manage customer change requests and escalate complex technical issues when needed
- ensure timely follow-up with customers to confirm resolution and satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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