Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.25 - $26.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Life insurance
short-term disability
long-term disability
Paid holidays
vacation days
Paid Sick Time Off
401(k) Savings Plan with Company Match
Well-being benefit
Legal benefits
Pet insurance
Job Description
Refresco Beverages US Inc. is a leading global independent beverage solutions provider with a clear and ambitious vision to put their drinks on every table worldwide. Operating at the cutting edge of the fast-moving beverage industry, Refresco serves a diverse range of national and international retailers, as well as Global, National, and Emerging (GNE) brands. Their products are distributed globally from production sites located in Europe, North America, and Australia. Although their own branding may not always appear on the labels of the drinks they produce, the company's footprint is substantial, with many consumers enjoying beverages that come from Refresco's... Show More
Job Requirements
- Experience in high-speed food/beverage manufacturing preferred
- Ability to analyze and solve problems with a results-oriented mindset
- Ability to work as a strong team player across multiple functions
- Ability to work under deadline pressures
- Ability to maintain professionalism in high-pressure situations
- Strong verbal and written communication skills
- Strong situational awareness
- Ability to stand or sit for extended periods
- Ability to stoop, kneel, crouch, or crawl occasionally
- Ability to lift and carry weights of up to 50 lbs
- Flexibility to work weekdays, weekends, afternoons, evenings, overnight, and holidays as required
- Ability to operate in fast-paced production plant environments that may require hearing protection and adaptability to temperature variations
- Commitment to maintaining detailed records and documentation
Job Qualifications
- Undergraduate degree in a related field preferred
- 3-5 years experience in customer service, operations coordination, scheduling, or quality administration roles
- Prior experience in manufacturing, food/beverage, or complex supply chain environments preferred
- Experience drafting customer-facing communications strongly preferred
- Proficient in Excel, Word, SAP, and PowerPoint
- Strong project management skills with understanding of continuous improvement and lean manufacturing
- Excellent interpersonal and communication skills both verbal and written
- Ability to translate technical/operational language into customer-friendly explanations
- Strong situational awareness and ability to determine appropriate information sharing
- Ability to work under deadline pressures and maintain professionalism during high-pressure situations
Job Duties
- Draft and distribute real-time updates regarding production line downtime, leaks, mechanical failures, CIP issues, and delays to production schedules or order availability
- Translate plant floor information into customer-ready language that is accurate, concise, and free of operational jargon
- Communicate root cause, containment actions, recovery timelines, and next steps clearly and professionally
- Ensure sensitive information is shared appropriately and consistently to prevent confusion or misinterpretation
- Gather daily information from Production, Maintenance, Quality, Batching, and Planning departments
- Validate facts before communicating externally and ensure alignment with Plant Director, Operations Manager, and Quality teams
- Notify key leaders immediately when customer-facing issues arise such as leaks, failures, sterilization breakdowns, or catastrophic events during CIP
- Coordinate with Quality to ensure customer-facing statements match approved processes
- Compile and distribute the Daily Plant Update summarizing cases produced, line status, downtime causes, maintenance actions, quality issues, and material constraints
- Ensure reports are fact-checked, formatted, and delivered on time every day
- Serve as the plant’s first point of contact for customer questions and requests during business hours
- Track customer inquiries, commitments, and follow-up actions
- Escalate urgent concerns to Plant Director and leadership immediately
- Maintain professionalism during high-pressure events and unplanned outages
- Maintain detailed logs of customer communications including timestamps, issue summaries, corrective actions, and recovery timelines
- Ensure documentation aligns with internal investigations such as RCAs, DMRs, and CAPAs
- Assist in preparing customer decks, talking points, and summaries for major issues
- Monitor schedule changes driven by downtime, material shortages, or repairs
- Communicate ETA changes accurately
- Confirm all information with Planning before releasing externally
- Ensure during significant events to confirm facts, draft external statements, align internal approvals, and communicate timelines and expectations
- Ensure messaging is consistent, risk-aware, and compliant with customer requirements
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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