Customer Experiences & Events Manager

Des Plaines, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $90,500.00 - $132,200.00

Work Schedule

Standard Hours

Benefits

401(k) savings plan

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid holidays

Paid vacation

Job Description

Life Fitness / Hammer Strength is a leading innovator in the fitness equipment industry, renowned for its commitment to empowering individuals worldwide to work out and live healthier lives. As a global brand, Life Fitness / Hammer Strength creates high-quality fitness solutions that inspire and support people in achieving their wellness goals. The company operates a dynamic hybrid work environment based out of their Global Support Center in Rosemont, IL, blending remote flexibility with designated in-office collaboration days. Life Fitness / Hammer Strength upholds core values centered on customer first, teamwork, fitness innovation, perseverance, and purposeful impact to inspire healthier... Show More

Job Requirements

BA/BS in marketing, event marketing, or related field
minimum 8 years of experience in marketing, experiential events, or customer engagement
at least 3 years of team leadership experience
strong project management skills
budgeting expertise
excellent communication skills
ability to work with senior executives and cross-functional teams
proficiency in Microsoft Office
experience with Salesforce or event tools preferred

Job Qualifications

BA/BS in Marketing, Event Marketing, or related field
8+ years of experience in marketing, experiential events, or customer engagement
3+ years of team leadership experience
Proven ability to deliver high-impact, customer-centric experiences that support commercial goals
Strong project management, budgeting, and stakeholder communication skills
Confidence working with senior executives and cross-functional teams
Proficiency in Microsoft Office
experience with Salesforce, project management, or event tools is a plus

Job Duties

Lead the strategy, planning, and execution of the Chicago Experience Hub and Factory Experiences ensuring each visit is tailored, consultative, and aligned to customer goals
Coordinate and oversee the SMEs and content creators ensuring interactive and experiential content focused on workshops, thought leadership sessions, brand storytelling modules, and customer engagement activities
Promote the Experience Hub internally and externally, positioning it as a premier destination for collaboration and innovation
Scale and optimize experience formats to support volume and impact
Oversee U.S. tradeshow and event strategy, ensuring alignment with marketing goals, lead generation, and brand consistency
Manage budgets, vendor relationships, and post-event reporting to ensure efficiency and ROI
Collaborate cross-functionally with Sales, Product, Digital Solutions, and Global Marketing to align programming with strategic priorities
Lead and support a small team responsible for tradeshow logistics, timelines, and on-site execution
Support agency partnerships and creative development for event content and experiences
Establish KPIs and reporting frameworks to measure the impact of all customer experience initiatives

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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