City of Missoula, MT

Customer Experience Supervisor

Missoula, MT, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $60,923.20 - $66,955.20
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Work Schedule

Standard Hours
Flexible
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Benefits

Market-competitive salary
Work-life balance
flexible schedules
remote work opportunities
Health Insurance
Dental Insurance
Life insurance
Disability insurance
Paid vacation
Paid sick leave
Paid holidays
Pre-tax flexible spending accounts

Job Description

Missoula Parks & Recreation is a key department within the City of Missoula, Montana, dedicated to enhancing the quality of life for community members through excellent recreational programs, safe and welcoming parks, and well-maintained facilities. Known for its commitment to providing inclusive and engaging outdoor and indoor recreational experiences, the department manages a wide variety of programs and facilities that serve thousands of residents and visitors each year. With a focus on community engagement, safety, and sustainable resource management, Missoula Parks & Recreation plays a central role in promoting health, wellness, and environmental stewardship throughout the region. The department’s P&R... Show More

Job Requirements

  • Valid Montana driver’s license with acceptable driving record or ability to obtain within 60 days
  • pass fingerprint background check if over 18 and working with youth
  • basic CPR certification or ability to obtain within six months of hire
  • six years of relevant education and experience combination
  • ability to lift and carry up to 50 pounds
  • ability to work outdoors and in various weather conditions
  • experience in staff supervision
  • ability to work independently with minimum supervision

Job Qualifications

  • Any combination of education and experience equivalent to six years of recreation management, resource management, experience management, aquatics, recreation program lead experience, or relevant field
  • must have a valid Montana driver’s license or ability to obtain within 60 days
  • supervisory experience preferred
  • basic CPR certification required or ability to obtain within six months
  • recreation or special event program experience preferred

Job Duties

  • Train and provide daily supervision of assigned staff including developing workflow and schedules and monitoring performance
  • assist in the hiring, onboarding, evaluation, and discipline process and work to correct deficiencies
  • review, update, and propose job descriptions
  • enter and approve employee timecards and payroll data
  • enforce City policies, procedures, and code of conduct standards
  • oversee program and event schedules, facility rentals, concessions, participant communication, marketing, and community outreach
  • coordinate volunteers as necessary
  • develop program budgets, fee schedules, apply for and administer grants
  • monitor adherence to safety and risk management policies and assist with coordinating safety and training
  • conduct follow-up evaluations with participants and staff
  • oversee safety and sanitation of facilities and equipment
  • manage inventory and purchase equipment and supplies
  • oversee invoicing for user groups and organizations
  • prepare and analyze various statistical reports
  • organize and assist with department policies and goals
  • prepare reports, correspondence, and other documents
  • greet and provide customer service to patrons by phone and in person
  • process payments, refunds, transfers
  • reconcile cash and deposits
  • manage and maintain Parks & Recreation phone line
  • assist with customer experience technology maintenance
  • compile and organize front desk materials
  • maintain inventory and office supplies
  • schedule and lead staff meetings
  • plan and oversee food and beverage programs ensuring compliance with health and safety standards
  • perform other duties as assigned

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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