Camellia at Deerwood

Customer Experience Specialist/Concierge

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $16.00
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Work Schedule

Standard Hours
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Benefits

PTO
Holiday pay
Daily Pay
Health Insurance
Dental Insurance
401k with employer match
Life insurance
short-term disability
long-term disability
Referral bonuses
Tuition Reimbursement
Employee assistance program

Job Description

Camellia at Deerwood is a distinguished senior living community dedicated to providing compassionate care and enriching the lives of its residents. Situated in a welcoming environment, Camellia at Deerwood prides itself on fostering a family-like atmosphere where every team member contributes to creating exceptional living experiences for seniors. As part of the Grace Management, Inc. family, the community emphasizes professionalism, empathy, and excellence in all aspects of resident care. The vibrant and supportive workplace is ideal for individuals passionate about making a positive impact and who thrive in collaborative, caring environments. This commitment to quality care has made Camellia at... Show More

Job Requirements

  • High school diploma or GED at a minimum
  • Experience in general office procedures, computers
  • Proficient with Windows, Word, Excel, Office, Outlook, internet-based programs, emailing, scanning, and general office equipment
  • Physical ability to communicate by speaking, seeing, and hearing sufficient to serve residents
  • Professional and neat appearance and presentation
  • Adherence to dress code and good personal hygiene
  • One year of office or hospitality experience preferred
  • Good grammatical and writing skills
  • Ability to read, write, and speak English
  • Excellent customer service and interpersonal skills
  • Must be free of communicable disease
  • Completion of drug testing and criminal record background check upon hire and upon supervisor's request
  • Ability to bend, stand, lift, stoop, sit, walk, stretch, and lift/carry up to 40 pounds
  • Adherence to and carrying out of all policies and procedures
  • Maintenance of confidentiality of verbal and written information pertaining to residents, facility operations, and personnel

Job Qualifications

  • High school diploma or GED
  • Experience in general office procedures, computers
  • Proficient with Windows, Word, Excel, Office, Outlook, internet-based programs, emailing, scanning, and general office equipment
  • Professional and neat appearance and presentation
  • One year of office or hospitality experience preferred
  • Good grammatical and writing skills
  • Proficient with email process and etiquette
  • Ability to read, write, and speak English
  • Excellent customer service and interpersonal skills
  • Ability to maintain confidentiality of verbal and written information pertaining to residents, facility operations, and personnel

Job Duties

  • Answer incoming telephone calls promptly, taking complete and accurate messages, routing calls including locating residents when necessary
  • Receive visitors, having them sign registers, and routing them as appropriate
  • Provide information and assistance to residents coming and going, activities, and signing out when they leave the community
  • Assist the Wellness Director as needed with resident's doctors' appointments, including scheduling appointments, recording all appointments, notifying the driver of the scheduled appointment(s), and seeing that the resident gets there on time
  • Maintain resident mailboxes, including an up-to-date listing, assignment for new residents, names on boxes and returning mail to post office for move-outs
  • Receive and distribute mail as needed
  • Maintain the professional and organized appearance of the lobby and reception area, including making certain any adjacent equipment, workroom, and supply closets are neat and locked
  • Schedule work orders received from the residents and coordinate with Maintenance/Housekeeping
  • Assist with recruitment activities by placing ads, screening applicants, checking references, scheduling physicals, and scheduling interview appointments, as requested by supervisor
  • Maintain inventories of supplies
  • Assist in ordering supplies approved by the supervisor
  • Resolve immediately or report to supervisor any unsafe conditions including building hazards, unsafe work practices, or threats to resident safety
  • Perform other related duties as assigned by supervisor

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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please contact the employer.