Camellia at Deerwood

Customer Experience Specialist/Concierge

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $16.00
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Work Schedule

Standard Hours
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Benefits

Paid Time Off
Holiday pay
Daily Pay
Health Insurance
Dental Insurance
401k
Life insurance
short-term disability
long-term disability
Referral bonuses
Tuition Reimbursement
Employee assistance program

Job Description

Camellia at Deerwood is a premier senior living community dedicated to enriching the lives of its residents through compassionate care, exceptional service, and a supportive environment. With a focus on creating a family-like atmosphere, Camellia at Deerwood strives to provide an outstanding living experience that respects the dignity and independence of all residents. Nestled in a welcoming and serene location, the community offers a range of personalized services and amenities designed to enhance the daily lives of seniors. The dedicated team at Camellia at Deerwood works tirelessly to foster a sense of belonging and well-being for residents, their families, and... Show More

Job Requirements

  • High school diploma or GED
  • One year of office or hospitality experience preferred
  • Experience in general office procedures and computers
  • Ability to speak and write English
  • Excellent customer service skills
  • Ability to lift and carry up to 40 pounds
  • Professional appearance and good personal hygiene
  • Ability to maintain confidentiality
  • Completion of drug testing and criminal background check

Job Qualifications

  • High school diploma or GED
  • Experience in general office procedures computers Windows Word Excel Office Outlook Internet-based programs Emailing Scanning and general office equipment
  • Good grammatical and writing skills proficient with email process and etiquette
  • Ability to read write and speak English
  • Must have excellent customer service and interpersonal skills to work with various levels of people associates and residents
  • One year of office or hospitality experience preferred
  • Professional and neat appearance and presentation adherence to the dress code and good personal hygiene expected
  • Be free of communicable disease
  • Completion of drug testing and criminal record background check upon hire and upon request of supervisor
  • Ability to communicate by speaking seeing and hearing sufficient to serve the residents
  • Physical ability to bend stand lift stoop sit walk stretch and lift/carry up to 40 pounds
  • Adherence to and carry out all policies and procedures
  • Maintain confidentiality of verbal and written information pertaining to residents facility operations and personnel

Job Duties

  • Answer incoming telephone calls promptly taking complete and accurate messages routing calls including locating residents when necessary
  • Receive visitors having them sign registers and routing them as appropriate
  • Provide information and assistance to residents coming and going activities and signing out when they leave the community
  • Assist the Wellness Director as needed with resident's doctors appointments including scheduling appointments recording all appointments notifying the driver of the scheduled appointment(s) and seeing that the resident gets there on time
  • Maintain resident mailboxes including an up-to-date listing assignment for new residents names on boxes and returning mail to post office for move-outs
  • Maintain the professional and organized appearance of the lobby and reception area including making certain any adjacent equipment workroom and supply closets are neat and locked
  • Schedule work orders received from the residents and coordinate with Maintenance/Housekeeping
  • Assist with recruitment activities by placing ads screening applicants check references scheduling physicals and scheduling interview appointments as requested by supervisor
  • Maintain inventories of supplies
  • Assist in ordering supplies approved by the supervisor
  • Resolve immediately or report to supervisor any unsafe conditions including building hazards unsafe work practices or threats to resident safety
  • Performs other related duties as assigned by supervisor

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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please contact the employer.