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Avis Budget Group logo

Customer Experience Specialist - PT

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Exact $16.00
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Work Schedule

Flexible
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Benefits

hourly wage
incentive pay
On-the-job training
Paid Time Off
Medical insurance
Dental Insurance
Flexible spending account
Retirement benefits
Employee Discounts

Job Description

Avis Budget Group is a leading global car rental company known for its commitment to delivering exceptional customer experiences and innovative transportation solutions. With a team of over 25,000 professionals worldwide, Avis Budget Group continuously strives to move the future of transportation forward by offering customer-focused services that make a positive impact. The company values a performance-driven culture, where teamwork, leadership, training, and rewards help employees excel and grow within their roles. Renowned for its dedication to colleagues, customers, and local communities, Avis Budget Group fosters an inclusive work environment that celebrates diversity and equal opportunity. This inclusive environment ensures... Show More

Job Requirements

  • Minimum 1 year experience in a customer service role
  • valid driver’s license
  • 18 years of age or older and legally authorized to work in the United States
  • willingness to work outdoors in all weather conditions
  • ability to lift up to 50 pounds
  • ability to sit, stand, bend, reach, walk, kneel, get up and get down from a seated position
  • ability to enter, exit, climb into, climb down from and drive a variety of automobiles in all weather conditions
  • on-site presence required
  • ability to work various hours including evenings, weekends and holidays

Job Qualifications

  • Minimum 1 year experience in a customer service role, preferably hospitality or car rental
  • professional, friendly demeanor with a focus on customer satisfaction
  • strong verbal and written communication skills
  • technologically proficient and comfortable using various mobile devices
  • valid driver’s license
  • ability to work in a fast-paced environment with strong multitasking and organizational skills
  • flexibility to work various hours not limited to evenings, weekends and holidays

Job Duties

  • Deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction
  • collaborate with team members and management to coordinate timely vehicle pick-up and drop-off
  • communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
  • greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle
  • provide premium customer experience by delivering vehicles directly to customers

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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