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Avis Budget Group

Customer Experience Specialist - PT

Job Overview

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Employment Type

Hourly
Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $15.50
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Bi-weekly hourly wage
On-the-job training
Paid Time Off
Medical insurance
Dental Insurance
Flexible spending account
retirement benefits (401k)
Employee Discounts

Job Description

Avis Budget Group is a leading global car rental company known for providing innovative and customer-focused transportation solutions. With a workforce of 25,000 driven employees, Avis Budget Group prides itself on creating a culture that is performance-driven and deeply committed to supporting its team members through leadership, training, tools, and rewards. The company's mission is to move the future of transportation forward while positively impacting the lives of customers, colleagues, and communities where it operates. Avis Budget Group offers a wide range of car rental options, constantly innovating to meet the evolving needs of customers around the world.

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Job Requirements

  • Minimum 1 year experience in a customer service role preferably hospitality or car rental
  • Valid driver’s license
  • Must be 18 years of age and legally authorized to work in the United States
  • Flexibility to work various hours including evenings weekends and holidays
  • Ability to work in a fast-paced environment with strong multitasking and organizational skills
  • Willingness to work outdoors in all weather conditions
  • Ability to lift up to 50 pounds continuously sit stand bend reach walk kneel get up and get down from a seated position enter exit climb into climb down from and drive a variety of automobiles in all weather conditions
  • On-site presence required

Job Qualifications

  • Minimum 1 year experience in a customer service role preferably hospitality or car rental
  • Professional friendly demeanor with a focus on customer satisfaction
  • Strong verbal and written communication skills
  • Technologically proficient and comfortable using various mobile devices
  • Valid driver’s license
  • Must be 18 years of age and legally authorized to work in the United States
  • Ability to work in a fast-paced environment with strong multitasking and organizational skills
  • Flexibility to work various hours including evenings weekends and holidays
  • Willingness to work outdoors in all weather conditions
  • Ability to lift up to 50 pounds continuously sit stand bend reach walk kneel get up and get down from a seated position enter exit climb into climb down from and drive a variety of automobiles in all weather conditions

Job Duties

  • Deliver a best-in-class experience for all customers ensuring a welcoming professional and personalized interaction
  • Collaborate with team members and management to coordinate timely vehicle pick-up and drop-off
  • Communicate proactively with premium-level customers via phone text email and app to confirm logistics special requests and meeting locations
  • Greet customers warmly upon arrival open vehicle doors assist with luggage and provide an overview of the rental vehicle
  • Provide premium customer experience by delivering vehicles directly to customers

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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