Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $19.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Bi-weekly hourly wage
On-the-job training
Paid Time Off
Medical insurance
Dental Insurance
Flexible spending account
Retirement benefits
Employee Discounts
Job Description
Avis Budget Group is a leading global provider of vehicle rental services, operating a comprehensive portfolio of brands including Avis, Budget, and Zipcar. Serving millions of customers annually, Avis Budget Group is committed to delivering innovative, customer-centric solutions that enhance the mobility experience. Headquartered in Kansas City, Missouri, the company prides itself on a performance-driven culture that supports and empowers its diverse workforce of approximately 25,000 employees worldwide. The organization fosters a supportive environment focused on leadership, continuous training, and rewarding high performance, aiming to positively impact its employees, customers, and communities alike.
The role of Customer Experience Speci... Show More
The role of Customer Experience Speci... Show More
Job Requirements
- minimum 1 year experience in a customer service role
- valid Driver's license
- must be 18 years of age
- legally authorized to work in the United States
- ability to work in a fast-paced environment
- strong multitasking and organizational skills
- flexibility to work various hours
- willingness to work outdoors in all weather conditions
- ability to lift up to 50 pounds
- ability to sit, stand, bend, reach, walk, kneel, get up and get down from a seated position
- ability to enter, exit, climb into, climb down from, and drive various automobiles
- on-site presence required, remote work not permitted
Job Qualifications
- minimum 1 year experience in a customer service role, preferably hospitality or car rental
- professional, friendly demeanor with a focus on customer satisfaction
- strong verbal and written communication skills
- technologically proficient and comfortable using various mobile devices
- valid Driver's license
- must be 18 years of age and legally authorized to work in the United States
- ability to work in a fast-paced environment with strong multitasking and organizational skills
- flexibility to work various hours including evenings, weekends and holidays
- willingness to work outdoors in all weather conditions
- ability to lift up to 50 pounds, continuously sit, stand, bend, reach, walk, kneel, get up and get down from a seated position, enter, exit, climb into, climb down from, and drive a variety of automobiles in all weather conditions
Job Duties
- deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction
- collaborate with team members and management to coordinate timely vehicle pick-up and drop-off
- communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
- greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle
- provide premium customer experience by delivering vehicles directly to customers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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