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Avis Budget Group

Customer Experience Specialist - PT

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Exact $17.25
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Work Schedule

Flexible
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Retirement benefits
Flexible spending account
Employee Discounts
On-the-job training

Job Description

Avis Budget Group is a leading global provider in the car rental and mobility solutions sector, renowned for delivering innovative, customer-centric services. With a strong presence in diverse locations including Philadelphia, Pennsylvania, Avis Budget Group operates with a workforce of 25,000 dedicated employees committed to moving the future of transportation forward. The company’s culture is deeply rooted in performance-driven principles, fostering an environment where leadership, training, and tools empower team members to excel. It emphasizes inclusivity and diversity, upholding a commitment to equal employment opportunities without discrimination on the basis of race, color, religion, sex, or other protected statuses. Avis... Show More

Job Requirements

  • Must have minimum 1 year experience in a customer service role preferably in hospitality or car rental
  • Possess a valid driver's license
  • Be 18 years of age or older and legally authorized to work in the United States
  • Be able to work on-site regularly as this position cannot be performed remotely
  • Be physically able to lift up to 50 pounds continuously sit stand walk enter exit and drive a variety of automobiles in all weather conditions talk hear listen and type
  • Demonstrate strong multitasking and organizational skills
  • Be flexible to work various hours including evenings weekends and holidays
  • Willingness to work outdoors in all weather conditions

Job Qualifications

  • Minimum 1 year experience in a customer service role preferably hospitality or car rental
  • Professional friendly demeanor with a focus on customer satisfaction
  • Strong verbal and written communication skills
  • Technologically proficient and comfortable using various mobile devices
  • Valid driver's license
  • Must be 18 years of age and legally authorized to work in the United States
  • Ability to work in a fast-paced environment with strong multitasking and organizational skills
  • Flexibility to work various hours not limited to evenings weekends and holidays
  • Willingness to work outdoors in all weather conditions

Job Duties

  • Deliver a best-in-class experience for customers ensuring a welcoming professional and personalized interaction
  • Provide a premium customer experience by delivering vehicles directly to customers
  • Collaborate with team members and management to coordinate timely vehicle delivery and collection
  • Communicate proactively with premium-level customers via phone text email and app to confirm logistics special requests and meeting locations
  • Greet customers warmly upon arrival open vehicle doors assist with luggage and provide an overview of the rental vehicle

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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