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Avis Budget Group

Customer Experience Specialist - PT

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Exact $22.34
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Work Schedule

Flexible
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Retirement benefits
Flexible spending account
Employee Discounts
On-the-job training

Job Description

Avis Budget Group is a leading global provider in the car rental industry, operating with a strong presence across many countries. Renowned for its customer-centric approach, Avis Budget Group delivers innovative transportation solutions that meet the diverse needs of travelers and businesses alike. The company prides itself on its robust culture of performance, leadership, and teamwork, fostering an environment where employees are empowered to excel and grow. With a workforce of over 25,000 dedicated individuals, Avis Budget Group continues to drive the future of transportation forward by prioritizing exceptional service and operational excellence.

This role is for an Avis F... Show More

Job Requirements

  • Must be 18 years of age and legally authorized to work in the United States
  • ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type
  • willingness to work outdoors in all weather conditions
  • on-site requirement: this position requires regular, on-site presence and cannot be performed remotely

Job Qualifications

  • Minimum 1 year experience in a customer service role, preferably hospitality or car rental
  • professional, friendly demeanor with a focus on customer satisfaction
  • strong verbal and written communication skills
  • technologically proficient and comfortable using various mobile devices
  • valid driver’s license
  • ability to work in a fast-paced environment with strong multitasking and organizational skills
  • flexibility to work various hours including evenings, weekends and holidays

Job Duties

  • Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
  • provide a premium customer experience by delivering vehicles directly to customers
  • collaborate with team members and management to coordinate timely vehicle delivery and collection
  • communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
  • greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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