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Avis Budget Group

Customer Experience Specialist - PT

Job Overview

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Employment Type

Hourly
Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $16.00
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Work Schedule

Flexible
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Benefits

Bi-weekly hourly wage
On-the-job training
Paid Time Off
Medical insurance
Dental Insurance
Flexible spending account
Retirement benefits
Employee Discounts

Job Description

Avis Budget Group is a globally recognized leader in the car rental and transportation industry, known for its unwavering commitment to customer satisfaction and innovation. With a team exceeding 25,000 dedicated professionals, Avis Budget Group operates with a strong performance-driven culture, emphasizing leadership, teamwork, and continuous development. The company’s core mission is to drive the future of transportation by offering superior and customer-focused mobility solutions. Headquartered in multiple locations including West Palm Beach, Florida, Avis Budget Group is proud to contribute positively to the communities it serves while maintaining a dynamic, inclusive workplace that nurtures employee growth and well-being.
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Job Requirements

  • Must be 18 years of age and legally authorized to work in the United States
  • Willingness to work outdoors in all weather conditions
  • On-site requirement this position requires regular on-site presence and cannot be performed remotely
  • Ability to lift up to 50 pounds continuously sit stand bend reach walk kneel get up and get down from a seated position enter exit climb into climb down from and drive a variety of automobiles in all weather conditions

Job Qualifications

  • Minimum 1 year experience in a customer service role preferably hospitality or car rental
  • Professional friendly demeanor with a focus on customer satisfaction
  • Strong verbal and written communication skills
  • Technologically proficient and comfortable using various mobile devices
  • Valid driver's license
  • Ability to work in a fast-paced environment with strong multitasking and organizational skills
  • Flexibility to work various hours including evenings weekends and holidays

Job Duties

  • Deliver a best-in-class experience for all customers ensuring a welcoming professional and personalized interaction
  • Collaborate with team members and management to coordinate timely vehicle pick-up and drop-off
  • Communicate proactively with premium-level customers via phone text email and app to confirm logistics special requests and meeting locations
  • Greet customers warmly upon arrival open vehicle doors assist with luggage and provide an overview of the rental vehicle
  • Provide premium customer experience by delivering vehicles directly to customers

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location