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Avis Budget Group

Customer Experience Specialist - FT

Job Overview

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Employment Type

Hourly
Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $21.00
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Work Schedule

Flexible
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Benefits

Bi-weekly hourly wage
On-the-job training
Paid Time Off
Medical insurance
Dental Insurance
Flexible spending account
Retirement benefits
Employee Discounts

Job Description

Avis Budget Group is a leading global provider of mobility solutions, dedicated to delivering exceptional travel experiences through trusted car rental brands such as Avis and Budget. With a dynamic workforce of 25,000 driven professionals, Avis Budget Group consistently pushes the boundaries of transportation innovation and customer service. The company cultivates a culture of performance and continuous improvement, empowering its team members with comprehensive leadership, training, and tools to excel in their careers. Operating worldwide, Avis Budget Group is committed to positively impacting its employees, customers, and the communities it serves through its forward-thinking and customer-focused approach.

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Job Requirements

  • must be 18 years of age and legally authorized to work in the united states
  • minimum 1 year experience in a customer service role, preferably hospitality or car rental
  • professional, friendly demeanor with a focus on customer satisfaction
  • strong verbal and written communication skills
  • technologically proficient and comfortable using various mobile devices
  • valid driver's license
  • ability to work in a fast-paced environment with strong multitasking and organizational skills
  • flexibility to work various hours not limited to evenings, weekends and holidays
  • willingness to work outdoors in all weather conditions
  • on-site requirement: this position requires regular, on-site presence and cannot be performed remotely
  • ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type

Job Qualifications

  • minimum 1 year experience in a customer service role, preferably hospitality or car rental
  • professional, friendly demeanor with a focus on customer satisfaction
  • strong verbal and written communication skills
  • technologically proficient and comfortable using various mobile devices
  • valid driver's license
  • ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type

Job Duties

  • deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
  • provide a premium customer experience by delivering vehicles directly to customers
  • collaborate with team members and management to coordinate timely vehicle delivery and collection
  • communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
  • greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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