Avis Budget Group logo

Avis Budget Group

Customer Experience Specialist - FT

Job Overview

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Employment Type

Hourly
Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $21.00
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Work Schedule

Flexible
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Benefits

hourly wage
incentive program
On-the-job training
Paid Time Off
Medical insurance
Dental Insurance
Flexible spending account
Retirement benefits
Employee Discounts

Job Description

Avis Budget Group is a global leader in the car rental industry, renowned for its commitment to providing premium vehicle rental services and innovative customer solutions. With a workforce of over 25,000 talented and driven individuals, Avis Budget Group operates with a clear purpose: to advance the future of transportation by delivering exceptional customer experiences through innovative technology and personalized service. The company embraces a performance-driven culture that supports its employees through comprehensive leadership, training programs, state-of-the-art tools, and rewarding career opportunities. Avis Budget Group takes pride in positively impacting the lives of its colleagues, customers, and the communities in... Show More

Job Requirements

  • Must be 18 years of age and legally authorized to work in the United States
  • Willingness to work outdoors in all weather conditions
  • On-site requirement: this position requires regular, on-site presence and cannot be performed remotely
  • Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type

Job Qualifications

  • Minimum 1 year experience in a customer service role, preferably hospitality or car rental
  • Professional, friendly demeanor with a focus on customer satisfaction
  • Strong verbal and written communication skills
  • Technologically proficient and comfortable using various mobile devices
  • Valid driver's license
  • Ability to work in a fast-paced environment with strong multitasking and organizational skills
  • Flexibility to work various hours including evenings, weekends and holidays

Job Duties

  • Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
  • Provide a premium customer experience by delivering vehicles directly to customers
  • Collaborate with team members and management to coordinate timely vehicle delivery and collection
  • Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
  • Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location