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Customer Experience Specialist - FT

Job Overview

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Employment Type

Hourly
Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $20.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Retirement benefits
Employee Discounts
Flexible spending account
On-the-job training

Job Description

Avis Budget Group is a prominent leader in the car rental industry, operating across multiple countries with a focus on providing high-quality vehicle rental services. With a workforce of 25,000 employees, the company is dedicated to moving the future of transportation forward through innovative and customer-focused solutions. Avis Budget Group is known for its performance-driven culture that encourages teamwork, leadership, ongoing training, and the use of advanced tools to empower employees to achieve their best. The company places a significant emphasis on making a positive impact not only on their clients but also on their colleagues and the local communities... Show More

Job Requirements

  • Must be 18 years of age and legally authorized to work in the United States
  • Valid driver's license
  • Ability to work in a fast-paced environment with strong multitasking and organizational skills
  • Flexibility to work various hours including evenings, weekends and holidays
  • Willingness to work outdoors in all weather conditions
  • On-site presence required
  • Ability to lift up to 50 pounds, sit, stand, bend, reach, walk, kneel, enter, exit, climb into and out of vehicles, and drive in all weather conditions

Job Qualifications

  • Minimum 1 year experience in a customer service role, preferably hospitality or car rental
  • Professional, friendly demeanor with a focus on customer satisfaction
  • Strong verbal and written communication skills
  • Technologically proficient and comfortable using various mobile devices
  • Valid driver's license
  • Ability to work in a fast-paced environment with strong multitasking and organizational skills
  • Flexibility to work various hours not limited to evenings, weekends and holidays
  • Willingness to work outdoors in all weather conditions
  • Ability to lift up to 50 pounds and perform physical activities related to the job

Job Duties

  • Deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction
  • Collaborate with team members and management to coordinate timely vehicle pick-up and drop-off
  • Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
  • Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle
  • Provide premium customer experience by delivering vehicles directly to customers

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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