Avis Budget Group logo

Avis Budget Group

Customer Experience Specialist - FT

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Exact $17.25
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Work Schedule

Flexible
Weekend Shifts
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Benefits

On-the-job training
Paid Time Off
Medical insurance
Dental Insurance
Flexible spending account
Retirement benefits
Employee Discounts

Job Description

Avis Budget Group is a leading global provider of mobility solutions, operating well-known car rental brands including Avis and Budget. With a workforce of over 25,000 employees, Avis Budget Group is dedicated to driving the future of transportation through innovative, customer-centric services. The company focuses on delivering exceptional experiences to customers worldwide by combining technology, leadership, and a culture driven by performance and collaboration. Avis Budget Group’s commitment extends beyond business success to making a positive impact on the lives of its colleagues, customers, and the communities where it operates.

The company seeks to hire a Valet Driver and Cus... Show More

Job Requirements

  • Must be 18 years of age and legally authorized to work in the United States
  • Valid driver’s license
  • Minimum 1 year experience in a customer service role
  • Ability to work in a fast-paced environment with strong multitasking and organizational skills
  • Flexibility to work various hours not limited to evenings weekends and holidays
  • Willingness to work outdoors in all weather conditions
  • On-site presence required this position cannot be performed remotely
  • Ability to lift up to 50 pounds continuously sit stand bend reach walk kneel get up and get down from a seated position enter exit climb into climb down from and drive a variety of automobiles in all weather conditions

Job Qualifications

  • Minimum 1 year experience in a customer service role preferably hospitality or car rental
  • Professional friendly demeanor with a focus on customer satisfaction
  • Strong verbal and written communication skills
  • Technologically proficient and comfortable using various mobile devices
  • Valid driver’s license
  • Ability to work in a fast-paced environment with strong multitasking and organizational skills
  • Flexibility to work various hours including evenings weekends and holidays
  • Willingness to work outdoors in all weather conditions
  • Ability to lift up to 50 pounds and perform physical tasks related to vehicle handling

Job Duties

  • Deliver a best-in-class experience for all customers ensuring a welcoming professional and personalized interaction
  • Collaborate with team members and management to coordinate timely vehicle pick-up and drop-off
  • Communicate proactively with premium-level customers via phone text email and app to confirm logistics special requests and meeting locations
  • Greet customers warmly upon arrival open vehicle doors assist with luggage and provide an overview of the rental vehicle
  • Provide premium customer experience by delivering vehicles directly to customers
  • Assist with managing customer inquiries and resolving issues promptly
  • Ensure cleanliness and maintenance of vehicles before delivery to customers

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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