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Avis Budget Group

Customer Experience Specialist - FT

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Exact $22.50
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Work Schedule

Flexible
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Benefits

Bi-weekly hourly wage
On-the-job training
Paid Time Off
Medical insurance
Dental Insurance
Flexible spending account
Retirement benefits

Job Description

Avis Budget Group is a leading global provider of vehicle rental services, renowned for its extensive network covering over 180 countries. With a customer-centric approach and a wide-ranging fleet of vehicles, Avis Budget Group offers innovative and efficient transportation solutions designed to meet diverse client needs. As part of its commitment to excellence, the company fosters a dynamic and inclusive work environment where employees are empowered to contribute to the evolving future of transportation. Employing more than 25,000 individuals worldwide, Avis Budget Group cultivates a culture centered on performance, leadership development, and community engagement. This emphasis on teamwork and professional... Show More

Job Requirements

  • minimum 1 year experience in a customer service role preferably hospitality or car rental
  • professional friendly demeanor with a focus on customer satisfaction
  • strong verbal and written communication skills
  • technologically proficient and comfortable using various mobile devices
  • valid driver’s license
  • must be 18 years of age and legally authorized to work in the United States
  • ability to work in a fast-paced environment with strong multitasking and organizational skills
  • flexibility to work various hours not limited to evenings weekends and holidays
  • willingness to work outdoors in all weather conditions
  • on-site requirement this position requires regular on-site presence and cannot be performed remotely
  • ability to lift up to 50 pounds continuously sit stand bend reach walk kneel get up and get down from a seated position enter exit climb into climb down from and drive a variety of automobiles in all weather conditions

Job Qualifications

  • minimum 1 year experience in a customer service role preferably hospitality or car rental
  • professional friendly demeanor with a focus on customer satisfaction
  • strong verbal and written communication skills
  • technologically proficient and comfortable using various mobile devices
  • valid driver’s license

Job Duties

  • deliver a best-in-class experience for all customers ensuring a welcoming professional and personalized interaction
  • collaborate with team members and management to coordinate timely vehicle pick-up and drop-off
  • communicate proactively with premium-level customers via phone text email and app to confirm logistics special requests and meeting locations
  • greet customers warmly upon arrival open vehicle doors assist with luggage and provide an overview of the rental vehicle
  • provide premium customer experience by delivering vehicles directly to customers

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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