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Avis Budget Group

Customer Experience Specialist - FT

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Exact $18.00
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Work Schedule

Flexible
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Benefits

On-the-job training
Paid Time Off
Medical insurance
Dental Insurance
Flexible spending account
Retirement benefits
Employee Discounts

Job Description

Avis Budget Group is a global leader in vehicle rental services, renowned for its commitment to innovation, customer satisfaction, and operational excellence. Employing over 25,000 dedicated professionals worldwide, Avis Budget Group offers a dynamic and inclusive work environment where employees are empowered to deliver exceptional service and drive the future of transportation. The company's culture is deeply rooted in performance, collaboration, and continuous improvement, supported by robust leadership, comprehensive training programs, and rewarding career progression opportunities. Avis Budget Group is proud of its positive impact on communities and the environment, emphasizing diversity, equity, and inclusion in every aspect of its... Show More

Job Requirements

  • must be 18 years of age and legally authorized to work in the united states
  • on-site requirement, this position requires regular, on-site presence and cannot be performed remotely

Job Qualifications

  • minimum 1 year experience in a customer service role, preferably hospitality or car rental
  • professional, friendly demeanor with a focus on customer satisfaction
  • strong verbal and written communication skills
  • technologically proficient and comfortable using various mobile devices
  • valid driver's license
  • ability to work in a fast-paced environment with strong multitasking and organizational skills
  • flexibility to work various hours including evenings, weekends and holidays
  • willingness to work outdoors in all weather conditions
  • ability to lift up to 50 pounds, continuously sit, stand, bend, reach, walk, kneel, get up and get down from a seated position, enter, exit, climb into, climb down from, and drive a variety of automobiles in all weather conditions

Job Duties

  • deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction
  • collaborate with team members and management to coordinate timely vehicle pick-up and drop-off
  • communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
  • greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle
  • provide premium customer experience by delivering vehicles directly to customers

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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