Avis Budget Group logo

Avis Budget Group

Customer Experience Specialist - FT

Job Overview

briefcase

Employment Type

Hourly
Full-time
Part-time
clock

Compensation

Type:
Hourly
Rate:
Exact $20.25
clock

Work Schedule

Flexible
diamond

Benefits

Bi-weekly hourly wage
On-the-job training
Paid Time Off
Medical insurance
Dental Insurance
Flexible spending account
Retirement benefits

Job Description

Avis Budget Group is a globally recognized leader in the vehicle rental and mobility solutions industry, renowned for its commitment to innovation and exceptional customer service. With a workforce exceeding 25,000 dedicated professionals, Avis Budget Group drives the future of transportation by delivering customer-focused solutions that redefine mobility. The company prides itself on a performance-driven culture that nurtures leadership, continuous training, and teamwork, ensuring employees are equipped with the tools and rewards necessary to excel. Avis Budget Group's positive impact extends beyond business operations, as it actively contributes to the well-being of its employees, customers, and the communities it serves.... Show More

Job Requirements

  • Minimum 1 year experience in a customer service role preferably hospitality or car rental
  • Valid driver’s license
  • Must be 18 years of age and legally authorized to work in the United States
  • Ability to work in a fast-paced environment with strong multitasking and organizational skills
  • Flexibility to work various hours not limited to evenings weekends and holidays
  • Willingness to work outdoors in all weather conditions
  • On-site requirement this position requires regular on-site presence and cannot be performed remotely
  • Ability to lift up to 50 pounds continuously sit stand walk enter exit and drive a variety of automobiles in all weather conditions talk hear listen and type

Job Qualifications

  • Minimum 1 year experience in a customer service role preferably hospitality or car rental
  • Professional friendly demeanor with a focus on customer satisfaction
  • Strong verbal and written communication skills
  • Technologically proficient and comfortable using various mobile devices
  • Valid driver’s license
  • Ability to work in a fast-paced environment with strong multitasking and organizational skills
  • Flexibility to work various hours not limited to evenings weekends and holidays
  • Willingness to work outdoors in all weather conditions

Job Duties

  • Deliver a best-in-class experience for customers ensuring a welcoming professional and personalized interaction
  • Provide a premium customer experience by delivering vehicles directly to customers
  • Collaborate with team members and management to coordinate timely vehicle delivery and collection
  • Communicate proactively with premium-level customers via phone text email and app to confirm logistics special requests and meeting locations
  • Greet customers warmly upon arrival open vehicle doors assist with luggage and provide an overview of the rental vehicle

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

You may be also interested in: