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Avis Budget Group

Customer Experience Specialist - FT

Job Overview

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Employment Type

Hourly
Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $21.37
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Work Schedule

Flexible
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Benefits

Bi-weekly hourly wage
On-the-job training
Paid Time Off
Medical insurance
Dental Insurance
Flexible spending account
Retirement benefits

Job Description

Avis Budget Group is a leading global provider of mobility solutions, dedicated to delivering exceptional rental experiences to customers worldwide. With a fleet that spans various vehicle types and a strong commitment to customer service excellence, Avis Budget Group operates through a team of approximately 25,000 employees who are passionate about moving the future of transportation forward. The company emphasizes a culture of performance, support, and continuous growth, providing its employees with leadership opportunities, training, and the tools necessary to succeed. With operations in multiple countries, Avis Budget Group offers a dynamic and rewarding work environment where innovation and customer... Show More

Job Requirements

  • must be 18 years of age and legally authorized to work in the united states
  • valid driver's license
  • minimum 1 year experience in a customer service role
  • ability to work in a fast-paced environment
  • flexibility to work various hours including evenings, weekends, and holidays
  • willingness to work outdoors in all weather conditions
  • ability to lift up to 50 pounds and perform physical tasks continuously
  • on-site work required
  • strong multitasking and organizational skills

Job Qualifications

  • minimum 1 year experience in a customer service role, preferably hospitality or car rental
  • professional, friendly demeanor with a focus on customer satisfaction
  • strong verbal and written communication skills
  • technologically proficient and comfortable using various mobile devices
  • valid driver's license
  • ability to work in a fast-paced environment with strong multitasking and organizational skills
  • willingness to work outdoors in all weather conditions
  • ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit vehicles, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type

Job Duties

  • deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
  • provide a premium customer experience by delivering vehicles directly to customers
  • collaborate with team members and management to coordinate timely vehicle delivery and collection
  • communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
  • greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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