Avis Budget Group logo

Avis Budget Group

Customer Experience Specialist - FT

Job Overview

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Employment Type

Hourly
Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $21.09
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
On-the-job training
Flexible spending account
Retirement benefits
Employee Discounts

Job Description

Avis Budget Group is a global leader in the car rental industry, known for its commitment to providing high-quality transportation solutions and exceptional customer service. With a workforce of approximately 25,000 employees, Avis Budget Group operates with a performance-driven culture that emphasizes innovation, customer satisfaction, and community involvement. The company is dedicated to creating positive impacts for its customers, employees, and the communities where it operates, offering a dynamic and supportive work environment enriched with leadership development, comprehensive training, and rewarding experiences. Avis Budget Group encourages diversity and equal opportunity, fostering an inclusive workplace where all individuals can thrive and... Show More

Job Requirements

  • Must be 18 years of age and legally authorized to work in the United States
  • Ability to work on site and not remotely
  • Willingness to work outdoors in all weather conditions
  • Ability to lift up to 50 pounds
  • Ability to continuously sit, stand, walk, enter, exit, and drive various automobiles
  • Ability to talk, hear/listen, and type
  • Valid driver’s license
  • Minimum 1 year experience in customer service
  • Flexibility to work varied hours
  • Technologically proficient

Job Qualifications

  • Minimum 1 year experience in a customer service role preferably hospitality or car rental
  • Professional, friendly demeanor with focus on customer satisfaction
  • Strong verbal and written communication skills
  • Comfortable using various mobile devices and technology
  • Valid driver’s license
  • Ability to work in a fast-paced environment with multitasking and organizational skills
  • Flexibility to work evenings, weekends, and holidays

Job Duties

  • Deliver a best-in-class customer experience ensuring welcoming, professional, and personalized interactions
  • Provide premium customer service by delivering vehicles directly to customers
  • Collaborate with team members and management to coordinate timely vehicle delivery and collection
  • Communicate proactively with customers via phone, text, email, and app to confirm logistics and special requests
  • Greet customers warmly upon arrival, assist with luggage, provide vehicle overview
  • Maintain smooth logistics ensuring flawless service delivery
  • Adhere to all safety and operational protocols

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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