Customer Experience Representative - Portland Jetport Airport
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Fixed Shifts
Benefits
Paid Time Off
Consistent full time 40 hour per week schedule
employee discount
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life insurance
Dental Insurance
Vision Insurance
Training and Development
Job Description
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and is recognized as one of the top places to work. As the largest and fastest-growing privately owned automotive rental and leasing company in North America, Enterprise Mobility offers a dynamic and rewarding employment environment. Focused on its vision to become the world's best and most trusted mobility company, Enterprise Mobility values customer satisfaction, employee growth, and innovation in mobility services. The company fosters a culture of teamwork, support, and continuous training, making it an ideal workplace for those seeking career growth in the automotive rental... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma or GED
- Must currently have a valid US driver's license
- Must have no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must have at least 6 months of prior customer service experience
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Job Qualifications
- Must be at least 18 years of age
- Must have a high school diploma or GED
- Must currently have a valid US driver's license
- Must have no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must have at least 6 months of prior customer service experience
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Job Duties
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
- Use company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify management of any known customer problems
- Notify management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
- Perform miscellaneous and backup duties job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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