Customer Experience Representative (Hybrid - Tuesday through Saturday Shift)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
Employee assistance program
401(k) with Company Match
Paid Time Off
Paid holidays
Professional Development
Supportive team environment
Job Description
Clarion Home Services Group is a rapidly expanding family of HVAC, electrical, and plumbing brands dedicated to setting new standards for customer service excellence. Rooted deeply in the values of hospitality and exceptional experience, Clarion Home Services Group aims to deliver memorable and positive interactions that make every customer feel genuinely cared for. With a strong foothold in multiple states including Colorado, Illinois, Nebraska, and Wisconsin, this company offers positions that blend remote work flexibility with occasional on-site engagements to support team communication and training. Their approach to work-life balance includes a Tuesday through Saturday schedule, ensuring Sundays and Mondays... Show More
Job Requirements
- Minimum of one year of direct, recent experience in a high-volume hospitality, hotel, or restaurant customer-facing role
- High school diploma or GED
- Exceptional hospitality-level communication skills
- Ability to stay organized, calm, and detail-oriented during busy times
- Strong computer and typing skills with experience using Outlook, Word, Excel, and phone systems
- Ability to work Tuesday through Saturday
- Must reside within commutable distance of branch locations in Colorado Springs, Denver, Fort Collins, Woodstock, Lake Forest, Omaha, Lincoln, or Milwaukee
- Reliable internet connectivity or ability to work at branch location if connectivity issues occur
Job Qualifications
- Minimum of one year of direct, recent experience in a high-volume hospitality, hotel, or restaurant customer-facing role
- Exceptional hospitality-level communication skills
- Ability to stay organized, calm, and detail-oriented during busy times
- Strong computer and typing skills with experience using Outlook, Word, Excel, and phone systems
- Competitive spirit paired with genuine teamwork
- High school diploma or GED
- Bilingual (Spanish) preferred
- Home-services experience is a plus
Job Duties
- Provide a warm, welcoming experience for every customer by scheduling service appointments and resolving issues with care
- Build relationships through professional and friendly communication by phone, email, and text
- Recommend service memberships that help customers save money and protect their home systems
- Make outbound calls to help customers stay on track with maintenance and service needs
- Keep customer records accurate and follow up to ensure every detail is handled
- Work closely with your team and participate in training to grow your service and sales abilities
- Assist with additional tasks or special projects as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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