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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $35,400.00 - $60,400.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc. is a leading retail destination specializing in arts and crafts supplies across North America. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores in 49 states and Canada in addition to its online platforms Michaels.com and Michaels.ca. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise. Michaels is widely recognized for fueling creativity and celebration through a wide range of crafting, framing, and artistic products. Michaels prides itself on offering a vibrant and inclusive environment that nurtures the passion of its team members and customers alike.
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Job Requirements
- High school diploma or equivalent
- retail management experience preferred
- ability to remain standing for long periods
- capability to move throughout the store
- physical ability to bend, lift, carry, reach, and stretch regularly
- capacity to lift heavy boxes and access high shelves using ladders or similar equipment
- willingness to work nights, weekends, and early mornings
- eligibility to satisfy federal, state, and local legal employment requirements in the U.S.
- ability to provide reasonable accommodation if needed to perform essential job functions
Job Qualifications
- Retail management experience preferred
- leadership skills with the ability to coach, train, and develop a team
- excellent customer service and communication skills
- knowledge of front-end retail operations
- ability to execute store policies and procedures effectively
- experience managing inventory and shrink programs
- ability to manage multiple priorities and work under pressure
- proficiency in cash handling and reconciliation
- team-oriented with strong interpersonal skills
- ability to lead omnichannel retail processes
- familiarity with custom framing sales and production is a plus
Job Duties
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures and Company programs to ensure compliance with applicable laws and requirements
- ensure execution of Company policies and standards
- hold them accountable for store conditions and results
- ensure all front end policies and procedures are followed
- achieve your KPIs and manage your team to achieve their role KPIs
- plan and lead the execution of class and in-store events in accordance with Company programs
- lead the omnichannel processes
- manage and execute shrink and safety programs
- assist with cash reconciliation and bank deposits
- assist with inventory processes to include Return to Vendor and Advance Shipping Notice activities as needed
- assist with the onboarding of new Team Members
- train, observe, and coach the customer experience team to achieve results
- participate in the performance management process
- support Talent Development of your team
- utilize the leadership competencies for continued self-development
- serve as Manager on Duty
- interact with others in an accepting and respectful manner
- remain positive and respectful, even in difficult situations
- promote commitment to the organization's vision and values
- project a positive image and serve as a role model for others
- acknowledge customers, help locate the product and provide solutions
- participate in the truck unloading and stocking processes
- cross train in Custom Framing selling and production
- In select stores without a Framing Manager, lead the delivery of high-quality custom framing solutions on time by planning and managing the completion of the framing workload in partnership with the Store Manager
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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