Customer Experience Expert - Reception/Call Center
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k) with Company Match
Dental Insurance
Vision Insurance
Paid training
Performance reviews every six months
appreciation events
Company parties
free snacks
Employee Discounts
opportunities for professional growth
Job Description
Waterworks Aquatics is a premier swim school with over 35 locations across California and Colorado. Established with a mission to educate and motivate individuals to be safer and learn proper swimming techniques, Waterworks Aquatics is committed to providing high-quality swim instruction to both children (starting as young as 3 months old) and adults. The company prides itself on creating a supportive, family-friendly environment where learning to swim is a positive and rewarding experience. Known for its dedicated staff and well-structured programs, Waterworks Aquatics continues to grow and expand, seeking passionate individuals to join its team and help fulfill its mission.... Show More
Job Requirements
- At least 17 years old
- Minimum of 2 years of customer service experience
- High school diploma or equivalent
- Strong verbal communication skills
- Proficient typing skills (40+ WPM)
- Comfortable using basic POS systems
- Weekend availability required
Job Qualifications
- High school diploma or equivalent
- Minimum of 2 years of customer service experience
- Strong verbal communication skills
- Proficient typing skills (40+ WPM)
- Comfortable using basic POS systems
- Ability to communicate with warmth and empathy
- Ability to discuss lessons and assist with enrollment
Job Duties
- Be the welcoming face of Waterworks - greet and assist families in person and over the phone
- Register new customers, schedule lessons, process payments, and manage accounts
- Communicate clearly and help families choose the right lesson packages
- Listen with empathy and find creative solutions to meet families' needs
- Enjoy interacting with children and families in a lively, fast-paced environment
- Help maintain a clean and safe lobby by wiping down surfaces, keeping floors dry, and restocking supplies as needed
- Work as part of a supportive team to reach registration and retention goals
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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