Customer Experience Expert - Reception and Call Center (FT)
Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $23.00 - $27.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability insurance
long-term disability insurance
Employee assistance program
401(k) with Company Match
Paid training
Performance reviews every six months
appreciation events
Company parties
Employee Discounts
opportunities for professional growth
Job Description
Waterworks Aquatics is a premier swim school with over 35 locations across California and Colorado. Dedicated to teaching children ages 3 months and up as well as adults how to swim, this company focuses on educating and motivating individuals to be safer and to learn proper swimming technique. Waterworks Aquatics is known for its exceptional swim instruction and its commitment to safety and skill development in aquatic environments. They strive to create an engaging, supportive, and positive environment for swimmers and their families, making every lesson an opportunity to build confidence and promote water safety.
This Customer Experience Expert pos... Show More
This Customer Experience Expert pos... Show More
Job Requirements
- At least 17 years old
- Minimum of 2 years customer service experience
- High school diploma or equivalent
- Strong verbal communication skills
- Proficient typing 40+ words per minute
- Comfortable with basic POS systems
- Weekend availability required
Job Qualifications
- High school diploma or equivalent
- Minimum of 2 years of customer service experience
- Strong verbal communication and computer skills
- Proficient typing with 40+ words per minute
- Comfortable with basic POS systems
- Ability to communicate with warmth and empathy
- Passion for helping others and creating positive experiences
Job Duties
- Be the welcoming face of Waterworks greet and assist families in person and over the phone
- Register new customers schedule lessons process payments and manage accounts
- Communicate clearly and help families choose the right lesson packages
- Listen with empathy and find creative solutions to meet families’ needs
- Enjoy interacting with children and families in a lively fast-paced environment
- Help maintain a clean and safe lobby by wiping down surfaces keeping floors dry and restocking supplies as needed
- Work as part of a supportive team to reach registration and retention goals
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: