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Customer Experience Expert - Reception and Call Center (FT)
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $24.00 - $30.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability insurance
long-term disability insurance
Employee assistance program (EAP)
401(k) with Company Match
Paid training
Performance reviews every six months
employee appreciation events
Company parties
Employee Discounts
opportunities for professional growth
Job Description
Waterworks Aquatics is a premier swim school with over 35 locations across California and Colorado. The organization focuses on teaching children, starting from as young as 3 months old, up to adults the skills they need to swim safely and effectively. Its mission is to educate and motivate individuals to be safer in the water by learning proper swimming technique. Waterworks Aquatics is recognized for its commitment to safety, quality instruction, and a community-centered approach that supports growth and confidence in every swimmer. They foster a welcoming environment where teams and families come together with a shared goal of learning... Show More
Job Requirements
- At least 17 years old
- Minimum of 2 years customer service experience
- High school diploma or equivalent
- Strong verbal communication and computer skills
- Proficient typing skills (40+ WPM)
- Comfortable with basic POS systems
- Weekend availability required
Job Qualifications
- High school diploma or equivalent
- Minimum of 2 years customer service experience
- Strong verbal communication and computer skills
- Proficient typing skills (40+ WPM)
- Comfortable using basic POS systems
- Excellent interpersonal skills with a warm and empathetic communication style
- Ability to remain calm and professional under pressure
- Passion for helping others and creating positive experiences
- Drive to discuss lessons and assist with customer enrollment
Job Duties
- Greet and assist families in person and over the phone
- Register new customers, schedule lessons, process payments, and manage accounts
- Communicate clearly and help families choose the right lesson packages
- Listen with empathy and find creative solutions to meet families’ needs
- Enjoy interacting with children and families in a lively, fast-paced environment
- Help maintain a clean and safe lobby by wiping down surfaces, keeping floors dry, and restocking supplies as needed
- Work as part of a supportive team to reach registration and retention goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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