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Customer Experience Coordinator - Passion Conferences
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible work schedule
Professional development opportunities
Employee assistance program
Job Description
Passion Conferences is a renowned event organization dedicated to facilitating transformative experiences through large-scale gatherings like Passion Conference and Passion Camp. As a key part of Passion City Church's outreach, Passion Conferences brings together thousands of attendees to engage in worship, teaching, and community-building centered around faith and empowerment. Known for their meticulous planning and heartfelt mission, Passion Conferences stands out as a leader in creating impactful, spiritually enriching events that connect people from various parts of the globe. The organization emphasizes excellence, precision, and a kingdom-minded approach in every aspect of its operations, from the detailed planning stages through... Show More
Job Requirements
- Bachelor’s degree in business, general studies or equivalent combination of education and experience
- Experience in event registration management or similar role
- Proficiency in using registration platforms and CRM tools like HubSpot
- Strong organizational and communication skills
- Ability to respond to a high volume of inquiries
- Willingness to work flexible hours including some travel
- Ability to maintain composure in stressful situations
Job Qualifications
- Bachelor’s degree in business, general studies or equivalent combination of education and experience
- Strong project management skills
- Excellent written and verbal communication skills
- Detail oriented with the ability to manage complex systems
- Ability to resolve conflicts and maintain composure during stressful situations
- Highly organized with strong relational and administrative skills
Job Duties
- Oversee end-to-end event registration for all Passion Conference events, including event platforms, ticket creation, on-sale timelines and income reporting
- Manage the reconciliation and reporting of registration income
- Plan and lead the on-site arrival and group seating experience for attendees
- Collaborate with the Marketing Team to ensure all attendee-facing event information is accurate, clear, and aligned with brand standards
- Deliver exceptional customer service via email and phone by responding to a high daily volume of inquiries and managing multiple HubSpot inboxes
- Consistently evaluate feedback and identify opportunities for improvement in registration and attendee experience processes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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