Customer Experience Concierge, Centurion Lounge SLC
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.25
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive base salary
bonus incentives
Company match on retirement savings plan
free financial coaching
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Access to wellness centers
Confidential counseling support
Career development opportunities
Job Description
American Express is a globally recognized financial services company with a rich 175-year history rooted in innovation, shared values, and leadership. Known for its unwavering commitment to customers, communities, and colleagues, American Express offers a dynamic work environment that nurtures personal and professional growth. As a leader in the financial industry, American Express continues to innovate and define the future of finance, providing exceptional products and services to its customers worldwide. Team Amex is deeply invested in supporting the holistic well-being of its employees, offering opportunities to develop new skills, grow leadership capabilities, and advance careers within a culture that... Show More
Job Requirements
- Education level not explicitly stated
- Minimum 1-year recent experience servicing premium customers
- Preferably experience in airline, lounge or travel industry
- Strong communication skills
- Customer service orientation
- Ability to make quick decisions
- Teamwork skills
- Flexibility to work varied shifts including nights, weekends, holidays
- Ability to perform light to moderate lifting
- Employment eligibility to work in the U.S.
- No visa sponsorship provided
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- Airline, lounge or travel industry experience preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen and offer confident recommendations
- Ability to maintain professionalism and positive attitude
- Ability to collaborate effectively with colleagues
- Ability to make quick and effective decisions
- Resourcefulness and effective internet usage
- Ability to use multiple technology platforms
- Adaptability and resilience
- Flexibility to work nights, weekends, and holidays
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer's experience from beginning to end
- Creating innovative ways to resolve customer issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customer needs and expectations
- Providing concierge and lifestyle recommendations
- Offering travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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