Customer Experience Concierge, Centurion Lounge SLC
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.25
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and well-being support
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Access to global wellness centers
Confidential counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a rich history spanning over 175 years. Known for its innovation and commitment to customer service, American Express has established itself as a leader in the payments industry, providing trusted charge and credit card products to millions of customers worldwide. The company culture is deeply rooted in shared values and leadership behaviors that emphasize supporting customers, communities, and colleagues alike. As a member of the American Express team, employees benefit from a supportive environment focused on holistic well-being, offering numerous opportunities for skill development, leadership growth, and career advancement. American... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1-year experience servicing premium customers
- Ability to work flexible shifts including nights, weekends, and holidays
- Excellent communication skills
- Positive and professional demeanor
- Ability to collaborate well in a team environment
- Strong problem-solving and decision-making skills
- Proficient with multiple technology platforms
- Capable of light to moderate lifting
- Must be authorized to work in the U.S.
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- Airline, lounge or travel industry experience preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Professionalism and positive attitude
- Ability to collaborate effectively in a fast-paced team environment
- Ability to make quick decisions prioritizing customer experience
- Skilled in internet usage in face-to-face customer assistance
- Proficiency in using multiple technology platforms
- Adaptability and resilience
- Flexibility to work nights, weekends, and holidays
- Ability to perform light to moderate lifting
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer’s experience from beginning to end
- Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers’ needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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