Customer Experience Concierge, Centurion Lounge SLC
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.25
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
Company match on retirement savings plan
free financial coaching
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Wellness centers
Counseling support
Career development opportunities
Job Description
American Express is a globally recognized financial services company with a rich history spanning over 175 years. Renowned for its innovation and commitment to exceptional customer service, American Express operates a variety of financial products and services that empower individuals and businesses alike. With a strong emphasis on a corporate culture grounded in shared values and leadership behaviors, the company fosters an environment where employees can thrive professionally and personally. Within this vibrant framework, American Express offers comprehensive support focused on holistic well-being, including opportunities for skill development, leadership growth, and career advancement. Employees at American Express are valued for... Show More
Job Requirements
- Minimum of 1 year recent experience servicing premium customers
- Preferred experience in airline, lounge or travel industry
- Strong communication skills
- Professionalism and positive attitude
- Ability to work in a fast-paced, team environment
- Decision-making skills under pressure
- Resourcefulness and technological proficiency
- Flexibility to work nights, weekends and holidays
- Employment eligibility to work in the U.S.
- Ability to perform light to moderate lifting
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- Airline, lounge or travel industry experience is preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customers' needs and offer confident recommendations
- Exhibit professionalism and maintain a positive attitude
- Ability to collaborate effectively in a fast-paced team environment
- Ability to make decisions quickly and effectively
- Resourceful and able to use the internet and multiple technology platforms
- Adapt to an ever-changing environment and demonstrate resilience
- Ability to work flexible shifts including nights, weekends, and holidays
Job Duties
- Welcome and provide access to Card Members upon arrival
- Be accountable and take ownership of the customer's experience from beginning to end
- Create innovative ways to resolve customers' issues or concerns to win brand loyalty
- Employ the Customer First philosophy in meeting customers' needs and expectations
- Provide concierge and lifestyle recommendations
- Offer travel consultation and minimal reservation assistance
- Partner with food and beverage lounge partners to accommodate Card Members' needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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