Customer Experience Concierge, Centurion Lounge - SFO
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $26.75 - $28.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
free financial coaching
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Wellness centers access
Confidential counseling support
Career development opportunities
Job Description
American Express is a globally recognized financial services company with a rich history spanning over 175 years. The organization is renowned for its commitment to innovation, customer service, and leadership values. At its core, American Express prides itself on supporting its customers, communities, and employees through a culture built on shared values and leadership behaviors. With a dedication to holistic well-being, continuous learning, and career development, American Express offers an empowering environment where employees' voices and ideas are valued, and personal and professional growth is actively encouraged.
The company is hiring for the position of Member Service Professional... Show More
The company is hiring for the position of Member Service Professional... Show More
Job Requirements
- Ability to work flexible shifts including nights, weekends, and holidays
- Minimum of 1-year recent experience in customer service
- Strong communication skills
- Ability to listen and understand customer needs
- Professional demeanor and positive attitude
- Ability to collaborate with team members
- Quick decision-making skills
- Proficiency with internet and multiple technology platforms
- Adaptability to a dynamic work environment
- Capability for light to moderate lifting
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Professionalism and positive attitude in all interactions
- Ability to collaborate with colleagues in a fast-paced, team environment
- Ability to make quick and effective decisions under pressure
- Resourcefulness in using internet and technology platforms
- Adaptability and resilience
- Flexibility to work nights, weekends, and holidays
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer's experience from beginning to end
- Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers’ needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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