Customer Experience Concierge, Centurion Lounge - SFO
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.00 - $28.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
Company match on retirement savings plan
Financial coaching and well-being support
Comprehensive medical benefits
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Access to wellness centers
Counseling support
career development and training
Job Description
American Express is a globally recognized financial services company with a rich history of 175 years of innovation and commitment to excellence. The company has built a strong culture based on shared values and leadership behaviors, serving customers with integrity and dedication. As a major player in the financial sector, American Express is known for its premium products and exceptional customer service. The company supports its employees through comprehensive well-being programs and offers numerous opportunities for skill development, leadership growth, and career advancement. Working at American Express means becoming part of a team that values your ideas, encourages your professional... Show More
Job Requirements
- Minimum of 1-year recent experience servicing premium customers
- Exceptional communication skills
- Ability to listen and respond to customer needs
- Must exhibit professionalism and a positive attitude
- Ability to collaborate in a fast-paced team environment
- Ability to make quick and effective decisions under pressure
- Resourceful and capable of using the internet for customer assistance
- Proficient in multiple technology platforms
- Adaptable to changing environments
- Flexible to work nights, weekends, and holidays
- Able to perform light to moderate lifting
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Professionalism and positive attitude
- Ability to collaborate effectively in a fast-paced team environment
- Ability to make quick decisions effectively
- Resourcefulness and effective internet use
- Proficiency with multiple technology platforms
- Adaptability and resilience
- Ability to work flexible shifts including nights, weekends, and holidays
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer's experience from beginning to end
- Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers' needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter