Customer Experience Concierge, Centurion Lounge - SFO
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.00 - $28.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
Company match on retirement savings plan
free financial coaching
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Access to wellness centers
Confidential counseling support
Career development opportunities
Job Description
American Express is a globally recognized financial services company with a rich history spanning over 175 years. Renowned for its innovative approach to financial products and services, American Express continues to deliver exceptional value to its Card Members worldwide. The company is committed to fostering a culture built on shared values and leadership behaviors that prioritize the well-being of customers, communities, and colleagues alike. With a focus on holistic employee support, American Express provides numerous opportunities for growth, skill development, and leadership advancement, making it a premier place to build a meaningful career.
The Member Service Professional (MSP) rol... Show More
The Member Service Professional (MSP) rol... Show More
Job Requirements
- Minimum of 1-year recent experience servicing premium customers
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Exhibits professionalism and maintains a positive attitude
- Ability to collaborate with colleagues in a fast-paced team environment
- Ability to make quick and effective decisions prioritizing Card Member experience
- Resourcefulness and proficiency with Internet and multiple technology platforms
- Adaptability and resilience in an ever-changing environment
- Willingness to work flexible shifts including nights, weekends, and holidays
- Ability to perform light to moderate lifting as needed
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- Exceptional communication skills
- Ability to listen and offer confident recommendations
- Professionalism with a positive attitude
- Ability to collaborate effectively in a team environment
- Capability to make quick and effective decisions
- Proficient in using the Internet and multiple technology platforms
- Adaptability to changing environments
- Flexible to work nights, weekends, and holidays
- Preferred experience in airline, lounge, or travel industry with travel reservation experience a plus
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Taking ownership of the customer's experience from beginning to end
- Creating innovative solutions to resolve customer issues to build brand loyalty
- Applying the Customer First philosophy in meeting customer needs and expectations
- Providing concierge and lifestyle recommendations
- Offering travel consultation and minimal reservation assistance
- Collaborating with food and beverage lounge partners to accommodate Card Members' needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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