Customer Experience Concierge, Centurion Lounge - SFO
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.75 - $28.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
comprehensive medical
Dental
Vision
Life insurance
Disability Benefits
Flexible working model
20+ weeks paid parental leave
Free access to global on-site wellness centers
free and confidential counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a rich 175-year history of innovation, strong shared values, and a steadfast commitment to supporting its customers, communities, and employees. Known for its premium card products and exceptional customer service, American Express continually invests in its workforce by offering opportunities for skill development, leadership growth, and career advancement. By joining Team Amex, employees gain access to a supportive workplace culture that prioritizes holistic well-being, diversity, and inclusion. This enables individuals to bring their authentic selves to work, contribute meaningfully, and help shape the future of the company.
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Job Requirements
- Minimum of 1-year recent experience servicing premium customers
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Professionalism and a positive attitude
- Ability to collaborate in a fast-paced team environment
- Ability to make quick and effective decisions
- Resourcefulness in using the Internet
- Ability to use multiple technology platforms
- Adaptability and resilience
- Flexibility to work nights, weekends, and holidays
- Ability to lift light to moderate weight
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- Passion for servicing customers with proactive solutions
- Exceptional communication skills, delighting the customer with every single interaction
- Ability to listen to the customer’s needs, offering confident recommendations resulting in high satisfaction
- Must exhibit utmost professionalism and maintain a positive attitude in all interactions
- Ability to rely on and collaborate with colleagues in a fast-paced team environment
- Ability to make decisions quickly and effectively with customer experience as priority
- Resourceful and capable of using the Internet effectively in a face-to-face environment
- Ability to utilize and switch from multiple technology platforms with ease
- Adaptability to an ever-changing environment and resilience
- Ability to work flexible shifts including nights, weekends, and holidays
- Light to moderate lifting may be required
Job Duties
- Welcoming and providing access to our Card Members upon arrival at reception
- Being accountable and taking ownership of the customer’s experience from beginning to end
- Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers’ needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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