Customer Experience Concierge, Centurion Lounge - Seattle
Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $26.75 - $28.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
20+ weeks paid parental leave
Free access to global on-site wellness centers
free and confidential counseling support
career development and training opportunities
Job Description
American Express is a globally renowned financial services company with a rich history spanning over 175 years. Known for its innovative approach, steadfast values, and commitment to leadership, American Express consistently strives to provide exceptional service to its customers, support its communities, and foster a positive work environment for its employees. As an established leader in the financial sector, American Express offers a variety of services including charge and credit cards, travel-related services, and lifestyle management, all supported by a culture that values integrity, respect, and collaboration. The company is committed to holistic employee well-being, continuous learning, and career growth... Show More
Job Requirements
- Minimum of 1-year recent experience servicing premium customers
- Airline, lounge, or travel industry experience preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Exceptional communication skills
- Ability to use multiple technology platforms effectively
- Professionalism and positive attitude in all interactions
- Ability to collaborate effectively within a team
- Adaptability and resilience in a fast-paced environment
- Must be resourceful and capable of using the Internet effectively
- Ability to make quick and effective decisions
- Ability to perform light to moderate lifting
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- Airline, lounge, or travel industry experience preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Professionalism and positive attitude in all interactions
- Ability to collaborate effectively with colleagues
- Quick decision-making skills in unanticipated situations
- Ability to use the Internet and multiple technology platforms effectively
- Adaptability and resilience to changing environments
- Ability to work flexible shifts including nights, weekends, and holidays
- Capability to perform light to moderate lifting
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer experience from beginning to end
- Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customer needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink is a restaurant, hospitality, and hotel job platform.
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