Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.75 - $28.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
Financial Coaching
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
On-site wellness centers
Counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a rich history spanning 175 years. Renowned for its commitment to innovation, shared values, and strong leadership behaviors, American Express continuously strives to support its customers, communities, and employees. The company cultivates a culture that prioritizes holistic well-being, offers numerous opportunities for skill development, leadership growth, and career advancement. American Express fosters an environment where every employee's voice and ideas matter, where the impact of work is visible, and where collaboration helps shape the future of the company.
The Member Service Professional (MSP) role at American Express ... Show More
The Member Service Professional (MSP) role at American Express ... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1-year experience in premium customer service
- Experience in airline, lounge, or travel industry preferred
- Strong communication and interpersonal skills
- Ability to provide exceptional customer service
- Must maintain professionalism and positive attitude
- Ability to work in a fast-paced, team-oriented environment
- Must be resourceful and tech-savvy
- Flexibility to work varied shifts including nights, weekends, and holidays
- Must be able to perform light to moderate lifting
- Employment eligibility to work in the U.S.
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- Airline, lounge, or travel industry experience preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills in every interaction
- Ability to listen to customer needs and offer confident recommendations
- Professionalism and positive attitude in all interactions
- Ability to collaborate effectively in a fast-paced team environment
- Capability to make quick and effective decisions
- Resourcefulness in using the Internet during customer interactions
- Proficiency in using multiple technology platforms
- Adaptability and resilience in a changing environment
- Flexibility to work shifts including nights, weekends, and holidays
- Ability to perform light to moderate lifting
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer’s experience from beginning to end
- Creating innovative ways to resolve customers’ issues or concerns to win brand loyalty
- Employing the Customer First philosophy in meeting customers’ needs and expectations
- Providing concierge and lifestyle recommendations
- Offering travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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