Customer Experience Concierge, Centurion Lounge - Seattle
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.75 - $28.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
Company match on retirement savings plan
free financial coaching
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Access to wellness centers
Confidential counseling support
Career development opportunities
Job Description
American Express is a globally recognized financial services company with a heritage spanning over 175 years, known for its commitment to innovation, exceptional customer service, and leadership in the industry. The company prides itself on a culture built on shared values that focus on supporting its customers, communities, and employees alike. At American Express, the emphasis on holistic well-being is evident through comprehensive support programs designed to foster individual growth, leadership development, and career advancement opportunities. Team Amex embodies this culture by ensuring that every employee's voice and ideas are valued, and that their work has a meaningful impact on... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of recent experience providing customer service to premium clients
- Experience in airline, lounge, or travel industry preferred
- Ability to communicate effectively and professionally
- Strong problem-solving skills
- Capability to handle multiple technology platforms
- Ability to work flexible hours including nights, weekends, and holidays
- Physical ability to perform light to moderate lifting
- US work eligibility
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- Preferred experience in airline, lounge, or travel industry
- Passion for proactive customer service
- Exceptional communication skills
- Ability to listen and offer confident recommendations
- High professionalism and positive attitude
- Team collaboration skills
- Ability to make timely decisions prioritizing Card Members' experience
- Resourceful and proficient in using the Internet in face-to-face settings
- Comfortable switching between multiple technology platforms
- Adaptability to changing environments
- Availability to work flexible shifts including nights, weekends, and holidays
Job Duties
- Welcome and provide access to Card Members upon arrival at reception
- Take ownership of the customer experience from beginning to end
- Create innovative solutions to resolve customer issues and win brand loyalty
- Employ Customer First philosophy in meeting needs and expectations
- Provide concierge and lifestyle recommendations
- Offer travel consultation and minimal reservation assistance
- Partner with food and beverage lounge partners to accommodate Card Members' needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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