Customer Experience Concierge, Centurion Lounge - Salt Lake City
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
free financial coaching
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Wellness centers
Confidential counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a rich legacy spanning over 175 years of innovation, trusted leadership, and a dedication to delivering superior customer experiences. Known for its premium credit card services and exceptional customer support, American Express stands as a leader in the financial industry, committed to supporting its customers, communities, and employees alike. The culture at American Express, often referred to as Team Amex, thrives on shared values, leadership behaviors, and fostering an environment where every voice is valued and every idea has the potential to make an impact. This environment is bolstered by... Show More
Job Requirements
- Minimum of 1 year recent experience servicing premium customers
- airline, lounge or travel industry experience preferred
- strong communication skills
- ability to listen carefully and respond with tailored solutions
- ability to collaborate with team members
- ability to adapt to a fast-paced, changing environment
- ability to use multiple technology platforms
- flexible availability including nights, weekends, and holidays
- ability to lift light to moderate weight
- professionalism and positive attitude
- resourcefulness
- decision-making skills
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- airline, lounge or travel industry experience is preferred
- passion for servicing customers with proactive solutions
- exceptional communication skills
- ability to listen to customer's needs and offer confident recommendations
- professionalism and positive attitude
- ability to collaborate in a fast-paced team environment
- ability to make quick and effective decisions
- resourcefulness in using the Internet and technology platforms
- adaptability and resilience
- willingness to work flexible shifts including nights, weekends, and holidays
- ability to perform light to moderate lifting
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- being accountable and taking ownership of the customer's experience from beginning to end
- creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
- employing the Customer First philosophy in meeting customers' needs and expectations
- providing concierge and lifestyle recommendations
- providing travel consultation and minimal reservation assistance
- accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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