Customer Experience Concierge, Centurion Lounge - Salt Lake City
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.25
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
Company match on retirement savings plan
Financial coaching and well-being support
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
On-site wellness centers
Confidential counseling support
career development and training opportunities
Job Description
American Express is a globally renowned financial services company with a rich history spanning over 175 years. Known for its innovation, commitment to customer service, and strong leadership values, American Express has established itself as a leader in the credit card and travel services industry. The company supports millions of customers worldwide by providing premium financial products and specialized services that enhance their travel and lifestyle experiences. American Express believes in creating a supportive culture where employees are encouraged to grow, learn new skills, and develop as leaders while maintaining a balance between personal and professional life. The company offers... Show More
Job Requirements
- Minimum of 1 year recent experience servicing premium customers
- Knowledge of airline, lounge or travel industry is preferred
- Proactive customer service skills
- Exceptional verbal and written communication skills
- Strong listening skills
- Professional demeanor and positive attitude
- Team collaboration skills
- Decision-making capabilities under pressure
- Computer literacy including internet use
- Ability to handle multiple technology platforms
- Flexibility to work varying shifts
- Physical ability to lift light to moderate loads
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer’s needs and offer confident recommendations
- Exhibits professionalism and maintains positive attitude
- Ability to collaborate in a fast-paced team environment
- Ability to make quick and effective decisions
- Resourceful and capable of using the Internet effectively
- Ability to use multiple technology platforms
- Adaptability and resilience
- Ability to work flexible shifts including nights, weekends, and holidays
- Ability to perform light to moderate lifting
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer’s experience from beginning to end
- Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers’ needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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