Customer Experience Concierge, Centurion Lounge - Salt Lake City
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
free financial coaching
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
On-site wellness centers
Confidential counseling support
Career development opportunities
Job Description
American Express is a globally recognized financial services company with a rich 175-year history marked by innovation, leadership, and a strong commitment to customers, communities, and colleagues. Renowned for delivering premium financial products and services worldwide, American Express has cultivated a culture that values shared values and Leadership Behaviors, providing a supportive environment where employees can thrive personally and professionally. Team Amex offers comprehensive support for holistic well-being along with opportunities to enhance skills, develop leadership capabilities, and advance careers, making it a sought-after employer for dedicated professionals.
The Member Service Professional (MSP) role at the American Express Cen... Show More
The Member Service Professional (MSP) role at the American Express Cen... Show More
Job Requirements
- Minimum of 1 year recent experience servicing premium customers
- Ability to work flexible shifts including nights, weekends, and holidays
- Ability to perform light to moderate lifting
- Strong communication and interpersonal skills
- Experience in airline, lounge, or travel industry preferred
- Proficiency in using multiple technology platforms
- Ability to handle fast-paced, team-oriented environments
- Strong problem-solving abilities
- Ability to adapt to changing environments
- High school diploma or equivalent
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge or travel industry experience is preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Exhibit professionalism and maintain a positive attitude
- Ability to collaborate with colleagues in a fast-paced team environment
- Ability to make quick decisions with customer experience in mind
- Resourceful and capable of using the Internet effectively
- Ability to use and switch between multiple technology platforms with ease
- Adaptability and resilience
- Ability to work flexible shifts including nights, weekends, and holidays
- Ability to perform light to moderate lifting
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer's experience from beginning to end
- Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers' needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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