Customer Experience Concierge, Centurion Lounge - Phoenix
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
Company match on retirement savings plan
Financial Coaching
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Paid parental leave
Access to wellness centers
Counseling support
Career development opportunities
Job Description
American Express, a global leader in financial services with a rich 175-year history of innovation and customer commitment, continues to shape the future through its dedicated culture and leadership. Recognized for its unwavering support to customers, communities, and colleagues, American Express fosters an environment where employee voices are valued, ideas drive impact, and career growth is a priority. With a focus on holistic well-being, the company offers comprehensive support through learning opportunities, leadership development, and flexible working arrangements. As part of Team Amex, employees enjoy a workplace where professionalism, innovation, and customer service excellence are foundational pillars.
The Member Service... Show More
The Member Service... Show More
Job Requirements
- Minimum of 1-year recent experience servicing premium customers
- exceptional communication skills
- ability to listen to and understand customer needs
- professionalism and positive attitude
- teamwork and collaboration skills
- quick and effective decision-making
- resourcefulness with internet and technology use
- adaptability and resilience
- flexible availability including nights, weekends, and holidays
- ability to perform light to moderate lifting
- employment eligibility to work in the U.S. without visa sponsorship
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- passion for servicing customers with proactive solutions
- exceptional communication skills with a focus on delighting customers
- ability to listen and respond confidently to customer needs
- professionalism and positive attitude in all interactions
- teamwork and collaboration skills in an active, fast-paced environment
- decision-making ability under pressure prioritizing customer experience
- resourcefulness and technological proficiency
- adaptability to changing environments
- ability to work flexible shifts including nights, weekends, and holidays
- preferred airline, lounge, or travel industry experience
- preferred travel reservation experience
Job Duties
- Welcome and provide access to Card Members upon arrival at reception
- take accountability and ownership of customer experience from start to finish
- create innovative solutions to resolve customer issues and foster brand loyalty
- employ Customer First philosophy to meet customer needs and expectations
- provide concierge and lifestyle recommendations
- offer travel consultation and assist with minimal reservations
- collaborate with food and beverage lounge partners to accommodate Card Member needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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