Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.25
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
comprehensive medical insurance
comprehensive dental insurance
Comprehensive vision insurance
Life insurance
Disability Benefits
Flexible working model
20+ weeks paid parental leave
Access to global on-site wellness centers
Confidential counseling support through Healthy Minds program
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a rich history spanning over 175 years. Known for its commitment to innovation, leadership, and customer excellence, American Express offers a dynamic and supportive work environment. The company is dedicated to backing its customers, communities, and employees with comprehensive resources that foster holistic well-being and career growth. Employees at American Express benefit from numerous opportunities to learn new skills, develop leadership capabilities, and advance their careers within a culture that values diversity, inclusion, and collaboration.
The Member Service Professional (MSP) role at American Express is a pivotal customer-facing position l... Show More
The Member Service Professional (MSP) role at American Express is a pivotal customer-facing position l... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year recent experience servicing premium customers
- Strong communication skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Ability to make quick and effective decisions
- Proficiency in multiple technology platforms
- Ability to collaborate with others in a team environment
- Physical ability to perform light to moderate lifting
- Demonstrated professionalism and positive attitude
- Must be resourceful and adaptable in a fast-paced environment
Job Qualifications
- Minimum of 1-year recent experience servicing premium customers
- Passion for servicing customers with proactive solutions
- Exceptional communication skills, delighting the customer with every single interaction
- Ability to listen to customer’s needs and offer confident recommendations resulting in high customer satisfaction
- Must exhibit professionalism and maintain a positive attitude in all interactions
- Ability to collaborate with colleagues in a fast-paced team environment
- Ability to make quick and effective decisions during unanticipated situations
- Resourceful and capable of using the Internet effectively while assisting customers
- Ability to utilize and switch from multiple technology platforms with ease
- Adaptability to an ever-changing environment
- Willingness to work flexible shifts including nights, weekends, and holidays
- Ability to perform light to moderate lifting
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer’s experience from beginning to end
- Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty
- Employing the Customer First philosophy in meeting customers’ needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of our Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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