Job Overview
Employment Type
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $25.50 - $26.75
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
Company match on retirement savings plan
Financial coaching and well-being support
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
flexible working arrangements
Paid parental leave
On-site wellness centers
Counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a distinguished history spanning over 175 years. The company is renowned for its innovation, strong values, and leadership principles, making it a trusted brand for millions of customers worldwide. American Express thrives on its commitment to provide unparalleled service not only to its customers but also to its communities and employees. With a culture built on integrity, teamwork, and a customer-first philosophy, American Express offers a supportive environment where employees can grow their careers, develop leadership skills, and achieve holistic well-being. The organization fosters a diverse and inclusive workplace that... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year experience in a customer service role
- Experience in airline, lounge, or travel industry preferred
- Strong communication skills
- Ability to work in a fast-paced environment
- Flexible schedule including nights, weekends, and holidays
- Physical ability to perform light to moderate lifting
- Legal authorization to work in the United States
- Willingness to adapt to changing work environments
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge, or travel industry experience is preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Exhibits utmost professionalism and maintains a positive attitude
- Ability to collaborate effectively in a fast-paced team environment
- Ability to make decisions quickly and effectively
- Resourceful and capable of using the internet in a face-to-face environment
- Ability to utilize multiple technology platforms with ease
- Adaptability to an ever-changing environment and resilience
- Ability to work flexible shifts including nights, weekends, and holidays
- Ability to perform light to moderate lifting when required
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- Being accountable and taking ownership of the customer’s experience from beginning to end
- Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty
- Employing the customer first philosophy in meeting customers’ needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs of Card Members by partnering with food and beverage lounge partners
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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