Customer Experience Concierge, Centurion Lounge PHL
Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $26.00 - $27.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
Company match on retirement savings plan
Financial coaching and financial well-being support
Comprehensive medical benefits
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Access to wellness centers
Counseling support
career development and training opportunities
Job Description
American Express is a globally recognized financial services company with a rich 175-year history of innovation, customer-centric values, and leadership behaviors that drive its success. Known for delivering premium products and exceptional customer experiences, American Express continues to be a leader in the financial industry, serving millions of cardholders worldwide. The company prides itself on a culture built on trust, integrity, and a strong commitment to supporting its customers, communities, and employees. American Express fosters a work environment where employees feel valued, heard, and empowered to make a difference while growing their skills and careers.
The Member Service Professional (... Show More
The Member Service Professional (... Show More
Job Requirements
- Minimum of 1 year recent experience servicing premium customers
- airline, lounge, or travel industry experience preferred
- ability to work flexible shifts including nights, weekends, and holidays
- must be able to lift light to moderate weight
- employment eligibility to work with American Express in the U.S. is required
- must exhibit professionalism and positive attitude in all interactions
- ability to collaborate effectively with colleagues
- proficiency in using internet and multiple technology platforms
- ability to make quick and effective decisions
- adaptability to changing environments
- passion for delivering excellent customer service
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- airline, lounge, or travel industry experience preferred
- passion for servicing customers with proactive solutions
- exceptional communication skills
- ability to listen to customers needs and offer confident recommendations
- professionalism and positive attitude in interactions
- ability to rely on and collaborate with colleagues
- decision-making skills in unanticipated situations
- resourcefulness and effective internet usage
- ability to switch between multiple technology platforms
- adaptability and resilience
- flexibility to work nights, weekends, and holidays
Job Duties
- Welcoming and providing access to Card Members upon arrival at reception
- being accountable and taking ownership of the customer experience from beginning to end
- creating innovative ways to resolve customer issues or concerns to win their brand loyalty
- employing the Customer First philosophy in meeting customer needs and expectations
- providing concierge and lifestyle recommendations
- providing travel consultation and minimal reservation assistance
- accommodating needs of Card Members by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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