Customer Experience Concierge, Centurion Lounge PHL
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $26.00 - $27.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
Company match on retirement savings plan
Financial Coaching
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
Wellness centers access
Counseling support
Career development opportunities
Job Description
American Express is a globally recognized financial services company with a rich 175-year history characterized by innovation, integrity, and an unwavering commitment to delivering exceptional value to its customers, communities, and employees. Known for its premium card products and outstanding customer service, American Express fosters a culture that empowers employees to learn, grow, and contribute to the ongoing success of the brand. At American Express, you are not just an employee, you are a valued member of Team Amex, where your ideas and voice truly matter. The company embraces a holistic approach to well-being and professional development, offering comprehensive support... Show More
Job Requirements
- Minimum of high school diploma or equivalent
- Minimum of 1 year recent experience servicing premium customers
- Flexibility to work various shifts including nights, weekends, and holidays
- Ability to lift light to moderate loads
- Strong communication skills
- Ability to use multiple technology platforms
- Ability to adapt to a fast-paced, changing environment
- Employment eligibility to work in the U.S.
- No visa sponsorship provided
Job Qualifications
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge, or travel industry experience preferred
- Passion for servicing customers with proactive solutions
- Exceptional communication skills
- Ability to listen to customer needs and offer confident recommendations
- Professionalism and positive attitude
- Ability to collaborate effectively in a team environment
- Quick decision-making skills
- Proficiency in using internet and multiple technology platforms
- Adaptability to changing environments
- Flexibility to work nights, weekends, and holidays
Job Duties
- Welcoming and providing access to Card Members upon arrival at the lounge
- Being accountable and taking ownership of the customer experience from beginning to end
- Creating innovative ways to resolve customers’ issues or concerns to build brand loyalty
- Employing the Customer First philosophy in meeting customers’ needs and expectations
- Providing concierge and lifestyle recommendations
- Providing travel consultation and minimal reservation assistance
- Accommodating needs by partnering with food and beverage lounge partners
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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